Privacy Policy

Last Updated: July 28, 2026

1. Introduction

The Grace Foundation ("The Grace Foundation," "we," "us," or "our") is committed to protecting your privacy and maintaining the trust of the women, families, volunteers, donors, and community partners who interact with our organization.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit residency applications, schedule appointments, participate in our programs, communicate with us, or use our services, including SMS messaging, email communications, website analytics, online forms, and AI-powered tools.

By using our website and services, you consent to the practices described in this Privacy Policy and agree to our Terms and Conditions.

2. Information We Collect

Personal Information

We may collect personal information including:

• Full Name
• Preferred Name
• Email Address
• Phone Number
• Mailing Address
• Date of Birth
• Emergency Contact Information
• Preferred Method of Communication
• Residency & Program Information

If you complete a Residency Application, Volunteer Application, Donation Form, Prayer Request Form, or Community Partner Application, we may collect information including:

• Residency application information
• Recovery history
• Desired move-in date
• Volunteer interests
• Availability
• Community partnership interests
• Donation history
• Referral sources
• Support needs
• General demographic information

Sensitive Information

Certain applications may request sensitive information necessary to determine eligibility for residency or provide appropriate support, including:

• Medical information
• Medication information
• Recovery history
• Employment information
• Financial information
• Legal information
• Uploaded supporting documentation

Sensitive information is collected only when voluntarily provided and is handled using commercially reasonable safeguards.

Communications Data

If you opt into communications, we may collect:

• SMS consent records
• Email subscription preferences
• Appointment confirmations
• Message history
• Opt-in and opt-out activity

Website & Device Information

We may automatically collect:

• IP Address
• Browser Type
• Device Information
• Website Usage Data
• Pages Visited
• Referral URLs
• Analytics and Interaction Data

Appointment & Service Information

If you schedule an appointment or request support, we may collect:

• Appointment details
• Consultation preferences
• Service requests
• Notes related to interactions with The Grace Foundation

3. How We Use Your Information

We use your information to:

• Process residency applications.
• Provide recovery housing and support services.
• Respond to inquiries and requests.
• Schedule appointments and send reminders.
• Process volunteer applications.
• Process donations.
• Connect individuals with community resources.
• Send communications you have consented to receive.
• Improve our website and services.
• Monitor website performance and analytics.
• Maintain records related to consent and opt-outs.
• Generate organizational reports and impact metrics.
• Protect the safety and security of our organization and community members.

4. Recovery Residence Disclaimer

The Grace Foundation is a Christ-centered, GARR-certified women's recovery residence.

We are not:

• A medical provider.
• A mental health provider.
• A detox center.
• A licensed substance abuse treatment facility.
• An emergency shelter.

Information shared through our website, forms, AI tools, or communications should not be considered medical advice, diagnosis, or treatment.

If you are experiencing a medical emergency, please call 911 immediately.

If you are experiencing thoughts of self-harm or suicide, please call or text 988 to reach the Suicide & Crisis Lifeline.

5. Cookies & Tracking Technologies

We use cookies, pixels, and analytics technologies to:

• Improve website functionality.
• Understand visitor behavior.
• Measure website performance.
• Enhance user experience.
• Support marketing and outreach efforts.
• Improve conversion rates.
• Optimize website content.

You may disable cookies through your browser settings; however, certain website features may not function properly if cookies are disabled.

6. How We Share Information

The Grace Foundation does not sell, rent, or trade your personal information.

Mobile Information

No mobile phone numbers, SMS consent information, or text messaging opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.

Service Providers

We may share information with trusted vendors who assist us with:

• Website Hosting
• CRM Services
• SMS Delivery
• Email Communications
• Scheduling Tools
• Payment Processing
• Analytics Services
• Secure File Storage
• AI & Automation Platforms

These vendors are permitted to use information only as necessary to provide services on our behalf.

Legal Requirements

We may disclose information if required by law or when necessary to:

• Protect the safety of individuals.
• Comply with legal obligations.
• Respond to lawful requests.
• Protect the rights and property of The Grace Foundation.

Organizational Changes

If The Grace Foundation undergoes a merger, acquisition, or organizational restructuring, information may be transferred as part of that process.

Third-Party Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors supporting our operations (including customer service, communications, CRM providers, scheduling platforms, and technology vendors) is permitted.

Text messaging originator opt-in data and consent information will not be shared with any third parties.

7. AI, Automation & Website Tools

Our website may utilize:

• AI Chat Assistants
• Automated SMS Responses
• Appointment Scheduling Tools
• CRM Automations
• Residency Application Forms
• Workflow Automations
• Analytics Platforms

AI-generated responses are intended for informational purposes only.

Users acknowledge that automated systems may occasionally provide incomplete or inaccurate information and should not be relied upon for medical, legal, or mental health advice.

8. Your Choices

SMS Opt-Out

You may opt out of SMS communications at any time by replying:

STOP

After opting out, you will receive a confirmation message and will no longer receive text communications unless you provide consent again.

Email Opt-Out

You may unsubscribe from marketing emails at any time by selecting the unsubscribe link included in our emails.

Access & Corrections

You may contact us to:

• Request access to your information.
• Correct inaccurate information.
• Request deletion of your information where permitted by law.

9. Data Security

The Grace Foundation uses commercially reasonable administrative, technical, and physical safeguards to protect your information.

These safeguards may include:

• Secure hosting environments
• Encryption technologies
• Access controls
• Password protection
• Limited staff access
• Secure document storage

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be 100% secure. Accordingly, we cannot guarantee absolute security.

10. Retention of Information

We retain information only as long as necessary to:

• Provide services.
• Maintain organizational records.
• Comply with legal obligations.
• Support reporting requirements.
• Resolve disputes.
• Enforce agreements.

Information that is no longer required may be securely deleted or anonymized.

11. Children's Privacy

Our services are intended for adults and are not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to remove it.

12. Organizational Reporting & Impact Metrics

The Grace Foundation may aggregate and anonymize information for:

• Organizational reporting
• Community impact reporting
• Community needs assessments
• Program effectiveness evaluations
• Annual reports
• Grant applications
• Fundraising reports

Any information used for these purposes will be aggregated and will not identify individual participants unless explicit written permission has been obtained.

13. Third-Party Links

Our website may contain links to third-party websites, including:

• Social media platforms
• Donation processors
• Scheduling tools
• Community resources

We are not responsible for the privacy practices of third-party websites and encourage users to review their privacy policies.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of our website and services after changes are posted constitutes acceptance of the updated policy.

15. Contact Us

If you have questions regarding this Privacy Policy or our data practices, please contact: